Proprietary graphics driver

turmewr3ck 2013-11-17 17:29:30 UTC #1

When installing the Leap Motion software and Airspace now, I get the following warning:

"It appears you have not installed any proprietary graphics driver from NVIDIA, AMD, or Intel. Please download and install the appropriate driver for your graphics hardware, then click Retry to continue installation. If you skip this step, the Leap Motion Orientation and Airspace applications may default to the built-in Windows driver and not run properly."

I have actually installed the NVIDIA driver for GeForce 8600M GT, version is currently 327.02, so there must be something that Leap Motion has missed.

The only thing I can do is to skip the step, and then some things run dramatically slow, such as the visualizer.

Suggestions for way forward here?

jdonald 2013-11-18 06:28:05 UTC #2

That's odd that the installer isn't detecting your driver. It doesn't do anything too smart, just checks the timestamp of nvd3dumx.dll. Do you have that file present under C:\Windows\System32? If not, what nv*.dll files are there and what do their timestamps say?

From what I can tell the latest driver for GeForce 8600M GT is WHQL version 331.65: http://www.nvidia.com/download/driverResults.aspx/68803/en-us
Where are you getting 327.02?

I'm not sure if the graphics driver is the reason the Visualizer is running slowly. Sounds like you have a decent graphics card. What kind of CPU do you have and which distribution of Windows?

turmewr3ck 2013-11-18 19:39:25 UTC #3

There is no nvd3dumx.dll. The closest match is nvd3dum.dll with timestamp 23-10-2013. I have just upgrade the driver to the WHQL version you indicated.

Actually it is the Orientation app that runs extremely slow. All other apps work fine, the Visualizer included.

jdonald 2013-11-27 19:54:57 UTC #4

Good to hear that the latest NVIDIA driver installed properly.

That helps to know that Orientation is the only program having a performance problem. I looked up the specs for GeForce 8600M GT and realized this may be due to a limitation of video RAM. The 8600M GT can come with 512, 256, or as low as 128 MB. Do you happen to know how much yours has?

Orientation has some logic to guess the select the right experience level for given hardware. Unfortunately it doesn't yet optimally cover all of the hundreds of graphics cards out there. I believe it's seeing a GeForce 8 series GPU then selecting a medium-to-high experience level even though that may be the wrong choice due to limited VRAM.

turmewr3ck 2013-11-28 17:35:00 UTC #5

The GPU has 256MB DDR2 dedicated video memory. It has 0MB system video memory. It sits in a Dell Inspiron 1720.

The warning I mention originally, where I just press "skip", does this have any consequences in LeapMotion app functionality or performance?

Any idea why I do not have the nvd3dumx.dll file in my driver installation, and can I do anything about it? Should LeapMotion check for other dll files?

Polonia 2013-11-29 15:24:26 UTC #6

Hello,

I have a Nvidia GeForce 9300M GS on a lenovo notebook, runing Windows 7 Professional 32 bits (Service Pack 1). The cpu is an Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz (2001 MHz).

DirectX version: 11.0
GPU processor: GeForce 9300M GS
Driver version: 195.62
CUDA Cores: 8

I'm using the nvidia drivers (version 195.62, control panel 2.8.254.08, Cuda 3.0.1). I also got several nvd3dum.dll but now the nvd3dumx.dll

I got the same problem: When installing the Leap Motion software and Airspace lastes versions, I get the following warning:

I choose the "Ignore" and the instalation went fine, but the Visualizer and the airspace aplications crash. Visualizer error is "Orientation has crashed. Please make sure you have the latest graphics drivers installed."

The Corel Painter Freestyle dependencies also don't install. Got the mesg:

Installation Wizard Complete
Your computer has not been modified. Click Finish to quit the setup for now, and re-run the setup when you are ready to try again.

This installation package is not supported by this processor type. Conctact your product vendor.

I'll install now the lastest drivers from:
http://www.nvidia.com/download/driverResults.aspx/70188/en-us

NVIDIA System Information report created on: 11/29/2013 15:05:38
System name: POLONIAGAME

[Display]
Processor: Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz (2001 MHz)
Operating System: Windows 7 Professional, 32-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce 9300M GS
Driver version: 195.62
CUDA Cores: 8
Core clock: 580 MHz
Shader clock: 1450 MHz
Memory clock: 400 MHz (800 MHz data rate)
Memory interface: 64-bit
Total available graphics memory: 1534 MB
Dedicated video memory: 256 MB
System video memory: 0 MB
Shared system memory: 1278 MB
Video BIOS version: 62.98.2E.00.A1
IRQ: 16
Bus: PCI Express x8

[Components]

nvCplUIR.dll 2.8.254.08 NVIDIA Control Panel
nvCplUI.exe 2.8.254.08 NVIDIA Control Panel
nvWSSR.dll 6.14.11.9562 NVIDIA Workstation Server
nvWSS.dll 6.14.11.9562 NVIDIA Workstation Server
nvViTvSR.dll 6.14.11.9562 NVIDIA Video Server
nvViTvS.dll 6.14.11.9562 NVIDIA Video Server
nvMoblSR.dll 6.14.11.9562 NVIDIA Mobile Server
nvMoblS.dll 6.14.11.9562 NVIDIA Mobile Server
nvDispSR.dll 6.14.11.9562 NVIDIA Display Server
NVMCTRAY.DLL 8.17.11.9562 NVIDIA Media Center Library
nvDispS.dll 6.14.11.9562 NVIDIA Display Server
NVCPL.DLL 8.17.11.9562 NVIDIA Compatible Windows7 Display driver, Version 195.62
PhysX 09.09.0814 NVIDIA PhysX
NVCUDA.DLL 8.17.11.9562 NVIDIA CUDA 3.0.1 driver
nvGameSR.dll 6.14.11.9562 NVIDIA 3D Settings Server
nvGameS.dll 6.14.11.9562 NVIDIA 3D Settings Server

Polonia 2013-11-29 16:13:42 UTC #7

Hello again.

I install the nvidia graphic driver 331.82 (the lastest for GeForce 9300M GS) and al is working (but sloooweer).

Here is the new driver info:
NVIDIA System Information report created on: 11/29/2013 16:04:53
System name: POLONIAGAME

[Display]
Operating System: Windows 7 Professional, 32-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce 9300M GS
Driver version: 331.82
Direct3D API version: 10
CUDA Cores: 8
Core clock: 580 MHz
Shader clock: 1450 MHz
Memory data rate: 800 MHz
Memory interface: 64-bit
Total available graphics memory: 1534 MB
Dedicated video memory: 256 MB DDR2
System video memory: 0 MB
Shared system memory: 1278 MB
Video BIOS version: 62.98.2E.00.A1
IRQ: 16
Bus: PCI Express x16
Device Id: 10DE 06E9 08021558

[Components]

easyDaemonAPIU.DLL 9.3.21.0 NVIDIA GeForce Experience
WLMerger.exe 9.3.21.0 NVIDIA GeForce Experience
daemonu.exe 9.3.21.0 NVIDIA GeForce Experience
ComUpdatus.exe 9.3.21.0 NVIDIA GeForce Experience
NvUpdtr.dll 9.3.21.0 NVIDIA GeForce Experience
NvUpdt.dll 9.3.21.0 NVIDIA GeForce Experience
nvui.dll 8.17.13.3182 NVIDIA User Experience Driver Component
nvxdsync.exe 8.17.13.3182 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.13.3182 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.13.3182 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.13.3182 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.13.3182 NVIDIA User Experience Driver Component
nvCplUIR.dll 7.5.780.0 NVIDIA Control Panel
nvCplUI.exe 7.5.780.0 NVIDIA Control Panel
nvWSSR.dll 6.14.13.3182 NVIDIA Workstation Server
nvWSS.dll 6.14.13.3182 NVIDIA Workstation Server
nvViTvSR.dll 6.14.13.3182 NVIDIA Video Server
nvViTvS.dll 6.14.13.3182 NVIDIA Video Server
NVSTVIEW.EXE 7.17.13.3182 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.13.3182 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.13.3182 NVIDIA 3D Vision Module
nvDispSR.dll 6.14.13.3182 NVIDIA Display Server
NVMCTRAY.DLL 8.17.13.3182 NVIDIA Media Center Library
nvDispS.dll 6.14.13.3182 NVIDIA Display Server
PhysX 09.13.0725 NVIDIA PhysX
NVCUDA.DLL 8.17.13.3182 NVIDIA CUDA 6.0.1 driver
nvGameSR.dll 6.14.13.3182 NVIDIA 3D Settings Server
nvGameS.dll 6.14.13.3182 NVIDIA 3D Settings Server

xAmirKatzx 2013-12-14 21:36:03 UTC #8

I was told to uninstall and install again the leap motion controller setup because of the "It appears you have not installed any proprietary graphics driver from NVIDIA, AMD, or Intel. Please download and install the appropriate driver for your graphics hardware, then click Retry to continue installation. If you skip this step, the Leap Motion Orientation and Airspace applications may default to the built-in Windows driver and not run properly" message but each time I re-install the error comes up again at the 20% of the installation.
My GPU is GeForce GTS 450 and is up to date with the driver version 327.23.
What can I do?

jdonald 2014-02-19 21:02:27 UTC #9

@Polonia it turns out we have a bug in the GPU check that hits systems like yours that say

Windows 7 Professional, 32-bit (Service Pack 1)

That is, our GPU check works okay on Windows 7 or 8 64-bit as it looks for nvd3dumx.dll, but not 32-bit (nvd3dum.dll). We'll have this check fixed in a future release.

However, there is a problem with your setup. The Pentium Dual T3200 is a Merom-based CPU, and does not meet our minimum requirement of a Core i3 or better. You can continue running this, but don't expect the greatest performance or reliability with the service or apps on Airspace Home.

@turmewr3ck and @xAmirKatzx : By any chance are you also running a 32-bit version of Windows? If so, it's fine to click "Ignore" for the GPU check until we fix this.

Regarding whether your graphics cards and graphics drivers are up to par: @xAmirKatzx, the GeForce GTS 450 is good enough to run most Airspace applications well. @turmewr3ck and @Polonia you may be somewhat limited with 256 MB of VRAM and GPUs based on the G92 architecture. Orientation tends to be more draining on those cards, but many of the apps in Airspace that run on the Unity engine should be fine.

turmewr3ck 2014-02-22 13:05:13 UTC #10

I'm using Win 8.1 32-bit. In my case most things work fine.

I appreciate that you take time to fix the annoying message, and look forward to test it.

AGDev76 2016-12-07 02:36:11 UTC #11

Sorry to revive this topic, but I just acquire a Leap Motion and I'm having this "Proprietary Graphics Driver" thing.
I have Windows 10 64 Bits and a MSI Nvidia GTX 970 as a Graphic Card with the latest driver available.

How could I have this error?

AGDev76 2016-12-08 03:05:46 UTC #12

Ok, I selected "Ignore" and everything went well.

Jaladhi 2018-07-08 08:37:54 UTC #13

I am using NVIDIA gforce 940mx and intel core i7 processor with intel HD graphics 620. When I try to run the setup I get error "It appears you have not installed any proprietary graphics driver from NVIDIA, AMD, or Intel. Please download and install the appropriate driver for your graphics hardware, then click Retry to continue installation. If you skip this step, the Playground and Appstore applications may default to the built-in Windows driver and not run properly." I have all the latest version of graphics drivers installed.

romanocorr 2018-07-11 12:33:48 UTC #14

I just installed the Leap Motion software on a new computer, with i7-700'HQ CPU, NVIDIA GeForce GTX1070 and Windows 10 Pro operating system.
When trying to install the V2 software version Leap_Motion_SDK_Windows_2.3.1 (it is the one that owrks fine in my other computer), I get the message indicated in the posts above "It appears you have not installed any proprietary graphics driver from NVIDIA, AMD, or Intel...". If I omit this step, installation completes but the LeapMotion controller does not work at all. I made a successfull installation with Leap_Motion_Setup_4.0.0, but performance in "desktop mode" (that is the only mode I use Leap Motion) is poor, as adviced in the visualiser ("Orion performrs best in head-mounted devices). Any suggestion to make the 2.3.1 version working?

inf1ream 2018-11-01 21:42:24 UTC #15

I have the same problem. Although 2 weeks ago everything worked, but now only Orion works.

ghanemarfox 2018-11-27 16:33:31 UTC #16

Hello...

When I install leap motion SDK 2.3.1, I get the following warning:
"It appears you have not installed any proprietary graphics driver from NVIDIA, AMD, or Intel. Please download and install the appropriate driver for your graphics hardware, then click Retry to continue installation. If you skip this step, the Leap Motion Orientation and Airspace applications may default to the built-in Windows driver and not run properly."

I ignore the message, but the driver don't recognize the leap motion.
My laptop have a NIVIDIA GTX 1060, version 417.01

Do you have a solution for this problem?

ghanemarfox 2018-11-27 16:36:03 UTC #17

I have the same problem.
But my graphics card is a NVIDIA GeForce GTX1070.

yashiro-211 2018-12-29 01:14:02 UTC #18

Hi, i have the same problem installing the SDK 2.3.1.
My laptop is Lenovo with NVIDIA GTX 1050

jumano 2020-01-17 20:08:51 UTC #19

same problem here in 2020, why has noone answered in years? Do we all just have fancy useless silver bricks now?

enfoquestic 2020-01-20 07:52:33 UTC #20

Ignore this message.

Just in case the device is not recognized afterwards, go to the Leap Motion program files folder (something like C:\Program Files\Leap Motion\Core Services\Drivers), and execute the dpinst*.exe (depending on your system, x32 or x64), to install the remaining drivers and should work inmediatelly.