Leap motion controller won't connect for 2.3.1 but will for 4.0.0

nodnermot 2020-01-29 19:52:05 UTC #1

Hello all,

Just got the Leap Motion Controller. Thought I would start with the SDK 2.3.1 just to learn the basics and I'm planning on using the desktop environment for now. Everything seemed to install ok, green light is on the controller when plugged in, windows recognizes it as a camera device, however the icon in the system tray is black and none of the software (playground...) will see the controller as connected.

I downloaded and installed SDK 4.0.0 and everything seems to work fine. The icon tray is green and the test software shows my hands with the linkages overlayed. Uninstalled 4.0.0 and tried 2.3.1 again, but still nothing.

Any ideas?

The only error I got when installing 2.3.1 was a warning about not having any manufacturer video card drivers installed. Ignored it and continued with the install. Would this cause the controller to not be detected in 2.3.1? I have an NVIDIA Quadro P4000 and it has it's drivers installed and is functioning fine.

Running Windows 10 Enterprise x64 processor, 64-bit
I have an NVIDIA Quadro P4000 and it has it's drivers installed and is functioning fine.

enfoquestic 2020-01-30 08:56:17 UTC #2

Ignore the message about the videocard drivers.

As you have said, probably the Orion will appear as the device is not connected, so then go to the Leap Motion program files folder (C:\Program Files\Leap Motion\Core Services\Drivers), and double click on dpinst*.exe (depending on your system, x32 or x64), to install the remaining drivers and Orion should show green inmediatelly.

AlexColgan 2020-01-30 12:20:18 UTC #3

You also need to apply a hotfix on V2:

nodnermot 2020-01-30 14:26:22 UTC #4

thanks. I saw that last night. Apparently I need to read the install instructions.

Feel free to delete

acesteef 2022-09-12 19:58:29 UTC #5

Thank you! You are my savior!

enfoquestic 2022-09-13 07:53:19 UTC #6

You're wellcome. Glad it was helpful