Gemini only works in Unity editor, but not when built

Tags: #<Tag:0x0055628eec33d0> #<Tag:0x0055628eec3290>

hellsplumber 2021-10-28 08:05:14 UTC #1

Hi,
I've updated my Unity project from Orion to Gemini and it works perfectly in the editor's play mode.
However, once I build the project and run it there's no hand tracking at all.

I simply get "Leap Service not connected; attempting to reconnect for try 1/5..." until it fails the 5th attempt.

This happens with the example scenes included with the plugin.
Does anyone have any advice/ideas?

Thanks in advance~

hellsplumber 2021-10-31 10:02:38 UTC #2

Sorry for the bump but this is a real road block right now and I don't know where else to turn.

I've emailed support too but no response yet and I need to know how to proceed ASAP as this has halted development.
Thanks again for any help

pedro_st 2021-11-03 00:14:13 UTC #3

It sounds like the leap service isn't running. We ran into a similar situation. I'd check to see if the service was running, then I would load up Unity and check again. It was no longer running so I forced the leap service to start. If it's not working in builds for you, you may need to start it either manually or maybe create a batch script in the same folder as your exe that starts the service.

We did update to the latest 5.2 and we haven't run into this issue again. However, it's only been like 3 working days so I'm not too confident whatever was causing the service to stop running was fixed. Also, the name of the service changed between 5.1 and 5.2.

dankirby 2021-11-03 16:27:30 UTC #4

Hi @hellsplumber, thank you for raising a support ticket for this issue as well. For anyone else who finds this thread this issue was due to the leapc.dll not being updated. if you are using Gemini V5 please check your project to update all copies of LeapC.dll to be the latest version.

Clayton859 2021-11-12 09:25:43 UTC #5

My game works as intended in the editor, but when I build and run, it seems like part of one of my scripts stops working.

Miami21 2023-02-21 14:53:03 UTC #7

My game works as intended in the editor, but when I build and run, it seems like part of one of my scripts stops working.